Frequently Asked Questions

How much is shipping?

Shipping is free!

When does my box ship and how long will it take to arrive?

We ship your box immediately (within 3 business days) after the order is placed.

We estimate the boxes to arrive within 2-4 weeks after the ship date depending on your location. If you have a prepaid multi-month subscription, your second month’s box forward will be sent out with our first batch of shipments.

If you haven’t received your box by the expected arrival time, we suggest you wait until 6 weeks before submitting any inquiries.

What countries do you ship to?

We ship everywhere worldwide!

No matter where you are, we’ll be able to ship it!

Can you ship the box if my country is not listed?

We can try! Simply email us!

I need to change my shipping address.

To update your shipping address, simply login into your account and update your information by clicking edit on the shipping information tab.

You can only change your shipping address using the method above for your future renewals.

If you made a mistake or need to change the shipping address for your remaining boxes per your most recent renewal, please contact our support before the box is shipped.

Please note, in an effort to get treats to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment.

Do you provide tracking information?

We currently do not have tracking support since adding such a tracking service would make the membership very expensive.

If you haven’t received your box by the expected arrival time (3 weeks after the shipment date), we suggest you wait until 6 weeks before submitting an inquiry to us.

My box is missing an item or is damaged/broken. What should I do?

In the case an item comes damaged or is missing, please contact our customer support team and we’d be happy to resolve your request. We request a photo of the damaged item with your submission to expedite a resolution.

The validity of a damaged item will be at the discretion of the support agent.

Any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged.

Due to inventory changes, any issues must be reported within 7 days of receiving your box. Replacement items will be shipped out in the next shipment once confirmed by the support agent. If we do not have the missing item in stock, credit will be applied to your account instead.

I made a mistake with my address information and never received my box.

This, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. If the box has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the re-shipping cost.

We also cannot reship a box if we do not receive it back. However, if the mistake has occurred on our end we will accommodate to ensure you receive a new or re-shipped box without any further costs.

How do I reactivate my cancelled subscription?

Easy! You can reactivate your subscription via your customer portal.

When you reactivate your subscription, you are immediately charged for the next upcoming box. Your Renewal will be that date moving forward for each subscription period – please check your renewal date after reactivation!

Please keep in mind that your subscription will reactivate for the same subscription length as you had when your subscription canceled. If you are interested in downgrading or upgrading before you reactivate, please contact us!

What payment methods can I use?

We currently accept payments through Paystack and all major credit cards. All payments are taken through our secure checkout and we will never share any of your details with third-parties.

Prepaid gift cards and prepaid debit cards also can be processed; however, there can be troubles with them going through approval from time to time due to expirations and insufficient balances. Because of this, we cannot guarantee that a prepaid cash or gift card, even with a visa attached will always be approved.

Please be sure to check your prepaid balance before enrolling if this payment option is best for you.

What currencies can I pay in?

We currently accept only Nigerian Naira (₦) and US Dollar ($) payments.

Use the widget on the left-hand side of your screen to choose what currency you would like to pay in. Please note, this selection can only be made before checkout. On the Checkout page, if you would like to use another currency, you will have to go back to the previous page.

When will I be charged?

Immediately after your first order, you will receive your initial charge. Future payments will be charged on that same day every month (or once every 3, 6, 12 months depending on your plan).

For example, if you were to order and initialize your subscription on January 2nd, you would subsequently be charged on the 2nd of every following month, going forward.

How do I cancel my subscription?

You will be sent any remaining boxes per your most recent renewal but will not be charged again moving forward. You will receive a confirmation of the cancellation via email shortly after completing the cancellation process. Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle.

I am having a payment error and I cannot subscribe.

Payment error can occur if your credit card has expired, or your balance is insufficient Please use credit cards with a valid expiry date.

Am I able to purchase one box, without subscribing?

At this time we are only offering recurring subscriptions. However, you can easily purchase just one box by subscribing and then cancelling your subscription right away. That way, you will only be billed for one month’s box.

What is WA-Treats?

WA-Treats is a subscription-based service that delivers you a box full of unique and fun snacks and gifts directly to your doorstep every month.

What do I get in my box?

The Premium box contains 30 items, which include 25 snack, 2 drinks and 3 gift items.

The basic plan contains 15 items, which include 12 snacks and 2 drinks.

What can you do at the customer portal?

Contact Support.

When I sign up for a 3, 6 or 12 months plan, is it all charged up front?

Yes. You are charged in advance the full discounted price for your subscription choice.

I would like to receive a free box to review for my blog/YouTube channel. Is that possible?

We do offer promotional boxes for review, but they are limited to a certain number that we can send out, monthly.

If you are interested in sharing our product with the world, please contact our support. Please include the name of your blog, monthly statistics and other information that could help us make a decision. Please make sure you meet the following requirements:

  • Your site or channel is established and has consistent views online (unfortunately we cannot work with brand new accounts).
  • You are able to verify that you are the owner of the site or channel, either by email from a certifiable email address or messaging directly from your Twitter, Facebook or YouTube account.

I want to refer a friend. What do I get in return?

Invite 3 friends to enjoy their own WA-Treats box and you all get 14% off!

To get started, simply share the coupon code sent to you in a Welcome email from WA-Treats. This email is received when you first sign up. After your friends have made the subscriptions, you will then be gifted with a code of your own to get your own discount!

We want to help! Shoot us an email with any questions you still have and our customer support will reply within 48-72 hours!

friends@watreats.com